Question 1

How early should I arrive?

Accepted Answer

We recommend arriving 5–10 minutes before your appointment to relax and complete any necessary forms.

Question 2

Do you offer couple or group bookings?

Accepted Answer

At the moment, we offer treatments for one guest at a time, as our treatment room is equipped with a single bed.

Question 3

How long is a typical massage session?

Accepted Answer

Our standard massage session is 60 minutes, but we also offer 90-minute and 120-minute sessions.

Question 4

Parking

Accepted Answer

No parking is available on-site. However, NCP York Tanner Row or on-street parking on Micklegate Road are nearby options.

Question 5

Do I need to book in advance?

Accepted Answer

Yes, we recommend booking in advance to secure your preferred time. Walk-ins are welcome subject to availability.

Question 6

We are professional massage therapist.

Accepted Answer

We offer professional therapeutic massage only. To maintain comfort and professionalism, full nudity is not allowed, and appropriate draping will always be provided.

Question 7

Can I choose my therapist?

Accepted Answer

Yes, you may request a preferred therapist when booking, subject to availability.

Question 8

What is your cancellation policy?

Accepted Answer

We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may be subject to a fee.

Frequently asked questions

How early should I arrive?

Do you offer couple or group bookings?

How long is a typical massage session?

Parking

Do I need to book in advance?

We are professional massage therapist.

Can I choose my therapist?

What is your cancellation policy?

Phenix Suite 105

Whatsapp

Email

Connect